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  ʪy{   ݹ϶ Shopping Processes with images
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To provide convenient, nice and safe shopping environment, please following the five shopping processes:
1. Put items you want in the shopping bag (you should have the membership first. If you dont, you can sign up to be a member for free.)
2. Sign in. Your information is encrypted by the secure server layer (SSL).
3. Choose method of payment and shipping area.
4. Confirm your order and information of delivery.
5. Placed your order and finished the sopping processes.
  IO覡 About Payment

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TO make you more convenient for shopping on Five Music, there are several ways you can choose:

1.HΥd Credit Card (VISABMaster CardBJCB)
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To protect your privacy, all information you input is encrypted by the secure server layer before it is sent to us.

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  BOp覡 Shipping Rates & Options

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To provide good service for you and make sure the orders will be delivered soon and without any problems, Five Music use Express Service on shore of Taiwan and use post-office parcel or the other way off shore of Taiwan.

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What are the Shipping Rates?

~䥦a(~) Areas outside Taiwan (foreign countries)   

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  Ĥ@ Ȭwa NT$180(j..饻.s[Y.}Ӧ)
ڬ NT$230   

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  ֻlEMS(HUlOtBzO)(žRۤ1ݦA[200C[1[100) 
  Ĥ@ Ȭwa NT$630(j..饻.s[Y.}Ӧ)
ڬDM䥦 NT$880   

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Registered (include Handling Charge)
The first one:
Asia area: NT$180(China, Hong Kong, Japan, Singapore, Malaysia).
Other countries: NT$230
More than one: Asia area: every more one piece cost NT$80. Other countries: NT$100

 
  HeA Delivery Service

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Your orders will be delivered by the courier after you shop on Five Music (not contain the areas outside Taiwan). To ensure delivery service, please make sure the addressee and shipping address you write are correct. We have the following information ready for you in the package: Order number and receipt.

Ϋ~HXɶ The shipping date
 
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If we have your order in stock, it leaves our warehouse in three business days and we estimate that order will be delivered within two to three days from the shipping date (on shore of Taiwan) or three to five days (off shore of Taiwan). It takes more days if your order is need to be restocked. If the items are no longer available, we will inform you by email. Pre-order will be delivered on the released day. If the cost of your pre-order item(s) is combine with the shipping fee with other CD, they will be delivered together on the released day.

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~HeAȮɶ Delivery times of shipping to other countries
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Delivery times are different cause the areas: Registered Asia: about 5~7 days Europe, Americas and Africa: about 7~10 days

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If your orders cant be delivered in the shipping date, we will inform you by email.

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If your order item(s) are no longer available, we will inform you promptly and remove the item(s) from your order.

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The pre-order item(s) will be delivered on the released day. Please book every item every single time, its better to our works like combine the shipping fee with other CD. They will be delivered together on the released day.

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Due to the cost of customs inspection, whether pre-order or order import commodity must have spent much more time for waiting, so it wouldn't be delivering on time. If the order's confirmed, it can not be cancled, unless the official claims.

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We will use Post-office air freight to deliverer to foreign countries. We cant guarantee the items wont be damaged and we are not responsible for the defective items.

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If the merchandise you order has a poster as gift, we will send the folding poster with the album to you, since you don't order the poster tube. Please make sure that you do plus order the poster tube if there is a poster as gift for merchandise to keep the poster away from damage.

 

  f  Exchange

 

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Please check the items you order in on week after you take it. Five Music has Quality Assurance, so if you want to return or exchange the item(s) you order cause its defective or damaged when delivering, please dont open it and everything must be in their original packaging. Then following the tips:

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Video and music items are under Intellectual Property law, so they can only returns or exchange when defected. If you need to returns or exchange service, send the email or call Five Music consumer service and tell them what defect is. We wont return or exchange the item(s) for you if its about your personal reason.

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When return or exchange the item(s), make sure everything is in their original packaging(packing list and receipt). Send everything by post-office registered to Five Music and write your name on it. You can check the registered number if you need. After we make sure everything is correct, we will return it.

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Shipping costs of refunds for defective items will be made in Five Music Credit. We will put it in your account of Five Music (its named Five Music Credit and we regard as money) and itll be billed first when you shop on Five Music next time. If you want us refund the money, please send the email or call the customer service.
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If you returns/ exchange a large number of items arbitrarily and make Five Musics business damages, we reserves the right to reject bargain with you or cancelled your membership.

PS:~aϭY]Ϋ~岫zfAбzӹqȤAȈG886-6-2282886 E 258Bζǯu 886-6-2285023Aڭ̱NLtzBzC

Ps: If you are in foreigner countries, please send the email or call the customer service first: 886-6-2282886 # 258BFAX: 886-6-2285023, we will deal with it as soon as possible.
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  䥦D Others


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If you have any questions about shopping on Five Music, call the customer service in business hours. TEL: Domestic 06-2282886 # 258, Foreign: 886-6-2282886 # 258. (Business hours: Mon to Fri 10:00~18:00)